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*Due to the recent shortage of HGV drivers, and the impact this has on pick-ups and deliveries, please be aware that this may have an impact on our current delivery and return timescales.*

– There are still some known issues relating to COVID-19 which may possibly cause delays to your delivery. Please make sure to read our “COVID-19 FAQs” article for further information. –

We do endeavour to ensure all deliveries are to the timescales stated on the Delivery Information page. However, in light of the current outbreak, there may be unexpected delays during transit with the carriers and your local customs authority that are beyond our control. Wherever possible we will always do our best to resolve this for you.

Saver 7 – 10 working days after day of dispatch.

This service is only available in selected territories; please check our Delivery Information page for further info. We use a mixture of postal providers to deliver parcels on the saver option. However, please note that this service does not have full end to end tracking details. Delivery will be attempted at the address provided. Should you not be in your parcel may be left with a neighbour or left in a safe place at the delivery address. If these are unsuccessful, delivery may b re-attempted on another day or you will be notified to collect from a local delivery office.

Tracked 3 – 10 working days after day of dispatch (delivery times vary by country).

This is our standard tracked delivery service, which provides you with a tracking link to view the progress of your delivery. The parcel will be delivered to you by your local postal mail provider with local tracking details linked to this. Delivery will be attempted at the address provided. Should you not be in your parcel may be left with a neighbour or left in a safe place at the delivery address. If these are unsuccessful, delivery may be re-attempted on another day or you will be notified to collect from a local delivery office.

Express Delivery times vary by country.

This is a premium delivery service with updates by email (and by mobile text alerts in some countries, if a mobile number is provided) informing you of your tracking details. In certain countries, you are also provided with a timed delivery window and can then track the delivery van to your chosen address. Please note all deliveries are on a working day basis (working days exclude Saturday/Sunday and public/national holidays). Certain exclusions may apply to delivery times and SMS alerts. Please see your delivery dispatch emails and updates for further details.

Recent Changes and Dangerous Goods Classifications

Please note that due to changes within postal and airline regulations, certain items are now classified as dangerous goods (nail varnishes, aerosols and items with batteries for example) and may be subject to transportation restrictions.

These items can be shipped but may take 10 to 15 working days more than the times stated above.

If a product is not available for delivery to your country, you will be informed of this on the product page or within your basket.

For International Saver and International Tracked deliveries, please note that a missing package cannot be investigated further until 25 working days* have elapsed from day of dispatch. We ask that such time is allowed before contacting Customer Services and reporting your order missing due to postal regulations.

*Please note that working days do not include weekends or public holidays.

All parcels are shipped from the UK to your chosen country of destination. All international orders sent to countries outside the EU may be subject to import charges. BEAUTY BAY accepts no responsibility for these charges. Please check with your customs office before ordering if you are unsure as to whether this applies to your country.

Please note that all orders from Canada will be liable for customs fees. The carrier has provided the following breakdown on the customs process, to clarify what you should expect of your BEAUTY BAY delivery:

*Customs receive the manifest data for goods valued at more than $20 CAD. Goods valued at less than $20 CAD are shipped out same day.  *Customs will select some parcels for random inspection. HV shipments may also be held subject to clearance (this rarely occurs with BEAUTY BAY orders). *At the same time as Citilogistics send the data to customs, they send the data to their customs broker who calculates the duties and taxes in accordance to their tax laws.  *Consignee is contacted by Ezclear – a division of Citilogistics – to collect duties and taxes owed, on parcels valued at over $20 CAD.

*Ezclear sends an email notification that breaks down the value for customs, duty, tax and admin fees. *If no response is received from the consignee after 5 days or if the email bounces back, then a report is sent to FedEx Client services, for them to also reach out to the consignee requesting them to clear their parcels.

*After 21 days if the parcel is still not cleared, the parcel is returned to sender.

*If a consignee pays the duty & tax before 2pm daily, it goes out to Canada Post same day, otherwise it goes next day.

*Parcels will be injected into Canada Post for final mile delivery. *Delivery will take place within 2- 10 working days – Canada is wider than the USA so parcels dropping into Canada Post in Toronto take 5 business days to the West coast. However, delivery within the Toronto market 70% of the parcels are delivered within 2 working days.

All parcels are shipped from Canada to your chosen country of destination.

All international orders sent to countries outside the EU are shipped on a DDU (delivery duties unpaid) basis and may be subject to import duties and local taxes. All orders sent to countries within the EU are shipped on a DDP (delivery duties paid) basis and will not incur any additional taxes.

You will be contacted either by the delivery company or the local customs office if fees are applicable to your order. Flawless accepts no responsibility for these fees, they will need to be paid by yourself prior to the delivery of your order.

All our prices on site exclude VAT for all countries outside of the EU, as well as Jersey, Guernsey, and the Isle of Man.

The prices displayed for countries within the EU with have the local taxes of the delivery country applied.

Please be sure to check the site has the correct delivery country selected when viewing our prices.

You can track your parcel using the link in the dispatch confirmation email or the email or text sent from the carrier, depending on the service chosen at time of placing your order or in your account.

We endeavour to deliver orders within stated timeframes, however, occasionally there may be unexpected delays during transit with the carriers and your local customs authority that are beyond our control, but, we will always try to resolve for you.

For all UK orders and deliveries sent with Evri, If for any reason you do not receive your delivery, please note to allow us to investigate this matter with the carrier, we would require notification that the goods have not been received within 30 days of dispatch. 

For all other International Saver & International Tracked deliveries, please note that a missing package cannot be investigated until 15 working days (excludes weekends and public holidays)* after the day of dispatch. We ask that such time is allowed before contacting Customer Services and reporting your order missing due to postal regulations.